AM

Callsign	AEROMEXICO
Country	Mexico
Website	https://aeromexico.com
Wikipedia	https://en.wikipedia.org/wiki/Aeroméxico

An Aeroméxico Boeing 737-700 in 2004.Between 2000 and 2005, Aeroméxico had an average fleet of 60 aircraft in mainline operation, plus 20 in Aerolitoral, as well as five CEOs during this time. On 22 June 2000, the airline, along with Air France, Delta, and Korean Air, founded the SkyTeam global airline alliance. After 9/11 and the Iraq War, it pursued a fleet renovation program. In 2003, the airline acquired its first Boeing 737-700 instead of the Boeing 717 as a replacement for its aging DC-9 aircraft. On 29 March 2006, Aeroméxico CEO Andrés Conesa announced the inauguration of direct flights between Japan and Mexico City via Tijuana. This was after the purchase of two Boeing 777-200ERs, making Aeroméxico the third airline in Latin America to fly regularly to Asia, after Varig and the now-defunct VASP. Since Varig's demise, Aeroméxico is currently the only airline with this service. Aeroméxico resumed its Mexico City-Tijuana-Shanghai route twice a week as of 30 March 2010. Suspension of this flight was due to the 2009 flu pandemic.On 29 June 2006, the International Lease Finance Corporation (ILFC) and Aeroméxico announced that the airline would operate three Boeing 787 Dreamliners. Aeroméxico's deliveries were scheduled to begin in early 2012. From 2006, Consorcio Aeroméxico S.A. de C.V., the parent company of Aeroméxico at the time, faced large debts and had no profits to pay them off, so it offered Aeroméxico for sale in 2007. In early October, a week-long auction was held, with Grupo Financiero Banamex, a unit of Citigroup, competing against the Saba family. On 17 October 2007, Banamex offered the highest bid and purchased the airline for US$249.1 million. In October 2010, Aeroméxico's largest competitor, Mexicana de Aviacion, filed for bankruptcy and was placed in administration. 2010s[edit]Delta/Aeroméxico alliance[edit]In 2011, Delta Air Lines and Aeroméxico signed an enhanced commercial alliance, building on an original agreement from 1994. The 2011 agreement provided for codeshare on all the carriers' Mexico–US flights; Delta investing US$65 million in Aeroméxico shares; and Delta gaining a seat on the Aeroméxico board of directors. In March 2014, the airlines opened Tech Ops Mexico, a US$55 million joint maintenance, repair, and overhaul facility in Queretaro City, Mexico.In March 2015, the airlines filed applications for antitrust immunity, a first step in the creation of a US$1.5 billion joint cooperation agreement (JCA) that will allow Delta and Aeroméxico to jointly sell, and share costs and profits on all Mexico–U.S. routes.In May 2015, Mexican regulator approved the JCA; and in the same month, the Mexican Senate approved Open Skies between the U.S. and Mexico.In November 2016, the DOT approved the joint venture under strict conditions that the airlines give up slots in both Mexico City and New York-JFK.In December 2016, the two airlines made the final agreement to go forward with the JV and antitrust immunity was granted.In February 2017, Delta announced an offer to acquire additional shares of Aeroméxico, up to 49%.On 8 May 2017, the joint commercial agreement went into effect, whereby the airlines share information and jointly determine routes and pricing on all U.S.-Mexico flights, and share costs and profits.Dreamliners[edit]On 25 July 2012, Aeroméxico CEO Andrés Conesa announced the purchase of six Boeing 787-9 Dreamliners. The new order was added to the package of 20 aircraft that the company had announced in 2011 and nine more Boeing 787-8 Dreamliners already provided. The delivery of the Dreamliners began in the summer of 2013. The total investment is US$11 billion and includes the acquisition of 90 Boeing 737 MAX 8s, which began delivering from 2018. The airline took delivery of its first Boeing 787-8 Dreamliner (sourced from the ILFC order book) in early August 2013 and officially launched commercial service on 1 October 2013. Between 2013 and 2015, the remaining eight were delivered (seven leased and two owned by Aeroméxico outright).In September 2016, Aeroméxico received its first Boeing 787-9 Dreamliner. This particular frame, registered XA-ADL, is named after and painted in a unique commemorating Quetzalcoatl, a major figure in Aztec culture of pre-Hispanic Mexico, as the result of a "Design in the Air" competition hosted by the airline inviting students at select universities in Mexico to submit a potential design to be painted on the airframe. Branded fares[edit]In February 2018, Aeroméxico introduced a new branded fares structure, which included a new Basic fare that did not contain a checked luggage allowance, nor did it allow for seat assignments, upgrades, or changes. 2020[edit]Bankruptcy[edit]The COVID-19 pandemic deeply affected the global aviation industry, including Aeroméxico. Aeroméxico's stock dropped during first half of 2020 and rumors about bankruptcy. On June 30, Aeroméxico voluntarily filed for Chapter 11 bankruptcy in the United States. However, day-to-day operations continued as the company restructured. Existing tickets were honored and employees continued to be paid as usual.On July 1, 2021, shareholder Delta Air Lines announced it would purchase $185 million of the Mexican airline's Chapter 11 debt. On August 28, 2024, Aeroméxico unveiled a new livery in celebration of the airline's 90th anniversary. Corporate affairs[edit]Headquarters[edit]Its headquarters are in Colonia Cuauhtémoc, Cuauhtémoc Borough, Mexico City. Subsidiaries[edit]Aeroméxico Connect, formerly Aerolitoral, a regional airline based at Monterrey International AirportFormer subsidiaries[edit]Aeroméxico Express was a commuter airline based at Monterrey International Airport. It was a partnership between Aeroméxico and Aeromar. It ceased to exist in June 2016 when the two wet-leased ATR 72-600 it used to operate its routes were returned to Aeromar.Aeroméxico Contigo, Aeroméxico's brand for select U.S.-Mexico flightsAerovias GuestAeroperú, Peru's national flag carrier based in Lima International AirportMexicana, from 1993 to 1995Aeromexpress, a cargo handler based at Mexico City International Airport in Mexico CityAeroméxico Travel, a charter airline based in Cancún International AirportAn Aeroméxico Boeing 787-9 Dreamliner painted in special Quetzalcoatl livery.Corporate Image[edit]1960s–1970s – Mexico's largest airline1990s – La línea aérea mas puntual del mundo.Before 2009 – Travel the world (Vamos por el mundo)2010–2012 – A donde te lleven tus sueños.2012–2013 – Nunca nos detenemos.2013–present – La línea que nos une.2016–present – La línea de los Mexicanos y del mundo.English slogan: "Mexico's Global Airline"Technology[edit]An Aeroméxico Boeing 787-9 economy class cabin.In 2016, Aeroméxico added 2Ku WiFi service by Gogo to some 737-800 aircraft, including access to Netflix. On its Dreamliners, it added Panasonic broadband Internet, and on Embraer narrow-body aircraft, streaming entertainment via Gogo's Gogo Vision.[non-primary source needed]In July 2016, the airline launched a completely new website and new check-in kiosks at Mexico City Airport. That same year, the airline also co-sponsored the launch of startup accelerator MassChallenge in Mexico. In August 2017, the company became the Mexico launch customers of digital agency MediaMonks and together, they released a new mobile app. Controversies[edit]Aeroméxico has been accused of racist behavior, with allegations including removing passengers from planes because they were Indigenous. Most complaints of discrimination against the airline have been reported as being due to skin color or ethnic origin. In May 2022, Aeroméxico prevented Nahuatl film maker David Cayetano from boarding a plane to Australia, where he was to present his film "Tsontiajakatl, el último viento" (Tsontiajakatl, the Last Wind). Aeroméxico falsely claimed that Cayetano did not have the required vaccines, leading to accusations that he was instead prevented from flying due to his indigenous ethnicity. A significant number of complaints emerged in August 2022 after a video of indigenous family being removed from a flight was shared on social media. The father of the family claimed he was removed "because of his appearance", though that cannot be heard in the video. Aeroméxico did not comment on the incident. Chat platform[edit]In September 2016, Aeroméxico became the first airline in the Americas to launch a chatbot, that enables customers to search, track and book flights interacting with a virtual assistant on Facebook Messenger. During the Facebook F8 conference in April 2017, the airline earned praise from Facebook for being among the first companies worldwide to launch the Chat Extension function, allowing users to pull up Aerobot during a group chat. It also launched the ability to ask any question, using artificial intelligence and natural language processing techniques to match the questions with answers.In September 2017, Aeroméxico announced that it would be among the first companies worldwide to start services on WhatsApp's new Enterprise solution – the first time large companies would be able to provide customer service to users at scale. In February 2018, the company announced development of further features together with its partner Yalochat, such as purchase confirmation and flight notifications via WhatsApp, and deepening the artificial intelligence used on its chat platform. Destinations[edit].mw-parser-output .hatnote{font-style:italic}.mw-parser-output div.hatnote{padding-left:1.6em;margin-bottom:0.5em}.mw-parser-output .hatnote i{font-style:normal}.mw-parser-output .hatnote+link+.hatnote{margin-top:-0.5em}@media print{body.ns-0 .mw-parser-output .hatnote{display:none!important}}Main article: List of Aeroméxico destinationsNew destinations[edit]In an attempt to gain more worldwide presence and strengthen its network and to make connections easier and more frequent, Aeroméxico entered new international markets. In 2006, it started operations to Tokyo from Mexico City via Tijuana. Service to Shanghai from Mexico City via Tijuana began in May 2008. New destinations in 2015–2016 included Panama City (Panama), Santo Domingo, Vancouver, Toronto, Boston, Medellín, Amsterdam, Cozumel, and Austin (Texas). The airline launched service to Seoul from Mexico City (with a stop in Monterrey only on the outbound flight) on 1 July 2017.In the first year of the Delta–Aeroméxico joint venture (June 2017–June 2018) the companies worked to enhance connectivity between Mexico and the U.S., and launched new Aeroméxico or Delta flights, or additional frequencies, on Los Angeles–Cabo San Lucas, New York JFK–Cancun, Detroit–León, Atlanta–Mérida, Seattle–Mexico City, Atlanta–Querétaro, Atlanta–León, Portland–Mexico City, Los Angeles–Leon, Atlanta–Guadalajara, and Guadalajara–Salt Lake City. In 2023, Aeroméxico resumed flights to Rome and in June 2024 to Barcelona. Codeshare agreements[edit]Aeroméxico codeshares with the following airlines: .mw-parser-output .div-col{margin-top:0.3em;column-width:30em}.mw-parser-output .div-col-small{font-size:90%}.mw-parser-output .div-col-rules{column-rule:1px solid #aaa}.mw-parser-output .div-col dl,.mw-parser-output .div-col ol,.mw-parser-output .div-col ul{margin-top:0}.mw-parser-output .div-col li,.mw-parser-output .div-col dd{page-break-inside:avoid;break-inside:avoid-column}Aerolíneas ArgentinasAir EuropaAir FranceAviancaChina AirlinesChina Eastern AirlinesDelta Air Lines (joint venture partner)El AlGaruda IndonesiaGol Linhas Aéreas InteligentesITA AirwaysJapan AirlinesKenya AirwaysKLMKorean AirLATAMMiddle East AirlinesSaudiaScandinavian AirlinesTAROMVietnam AirlinesVirgin AtlanticWestJetXiamenAir Fleet[edit]For the fleet of the airline's subsidiary, see Aeroméxico Connect § Fleet.Aeroméxico Boeing 737-800 in its new livery.Aeroméxico Boeing 787-8.Current fleet[edit]As of July 2025[update], Aeroméxico operates an all-Boeing mainline fleet composed of the following aircraft:

Aircraft	In fleet	Orders	Passengers				Notes
			J	Y+	Y	Total
Boeing 737-800	34	—	16	18	126	160
Boeing 737 MAX 8	42	3	16	18	132	166
Boeing 737 MAX 9	27	3	16	18	147	181
Boeing 787-8	8	—	32	9	202	243
Boeing 787-9	14	2	36	27	211	274	One aircraft (XA-ADL) in Quetzalcoatl special livery.
Total	125	8